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Various Indonesian information channels, newspapers and social media marketing focused on the strikes, creating destructive tales about Celltel.

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In 2023, Celltel was successful in establishing their contact centre in Indonesia. For the first 12 months the call centre was executing incredibly perfectly Conference targets regarding the amount of calls they handled for every hour, investing significantly less income on wages than their budgeted allowance, no rent prices, minimal turnover premiums (personnel resignations/terminations), small additional time paid out and constrained purchaser grievances about assistance supplied by the call centre.

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There is certainly a lot force to answer as lots of calls as feasible, managers frequently say training is performed but rather then carrying out the training course, the workforce is answering phone calls.”

For your previous six months complaints are actually expanding, team turnover prices are double the normal of your Indonesian simply call centre industry and employees have started to prevent working through strikes, protesting exterior Celltel’s gates.

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